Returns are only allowed on accessories such as tea infusers, teapots, tea cups, etc. The return window is 30 days from the date of purchase. Returns won’t be allowed after 30 days. We do not cover the costs of return shipping charges unless due to company error. Please write to us using the contact form on the website so we can process your return.

Exchanges are allowed as long as the product is unopened. An unopened product must have the original heat-seal. If the seal has been removed, this is considered an opened product. The exchange must be for a product of approximate equal value and weight. We do not cover the shipping costs for exchanges unless due to company error. Please write to us using the contact form on the website so we can process your exchange.